Cloud CSM Software
Web-based CSM Software Screenshots:
This web based customer service management main page allow you to access all the CSM features. you can add all your customer service data, open a new customer service case, manager case process, and monitoring case due day. Also the dashboard shows the open issues and remind you case due today's list.
Case Detail form.It provide activate cases list and real time cases dashboard graphic. Records all the customer service work order activities, calls, label bill, material parts and warranty bill and payment record. Also it will help you setup a next maintained service date and remind you when that date is close. Generate the invoice for each customer service events.
Employee management function help you managing your employee list and job assignment information
Customer management help you managing your customer case nd current status
Financial information management help you record your customer service payment balance information, labor and material cost spending information
Labor cost information form help you record all service labor billing information
Customer service knowledgebase help you record the customer service knowledge and reference information
