Customer Services Management Software
New update!
Price $89.99 (USD)
DESCRIPTION:
Our Customer Service Management Software is a Microsoft® Access® based database application design for customer service work order management. If your business
involves installation, maintenance and service of equipment this database software may be perfect for you. This software helps you from 4 different angles:
service case management, knowledge base management, customer management and service time tracking.
This CSM software features include:
Generate and manage the master work order (cases) list, provide activative cases list and real time cases dashboard. Records all the customer service
work order activities, calls, labor billing, material parts and warranty bills and payments record. Also it helps you setup a next maintained service date and
remind you when that date is close. Generate the invoice for each customer service events.
Add knowledgebase for customer reference to save you service time and efforts.
The customer information management module helps you record your customer information and the service cases.
Managr all the service cases with "Active", "Closed", "Overdue", "Near Due" and "Next Service Date" categories. You can easily track and review your service cases.
Customer record manager feature helps you keep all your customer/case record with invoice information in the database, and you can export this document to Microsoft® Excel® spreadsheet. New!
It comes with your company employee database which allows you to easily track your employee information, customer service track record and service cases work
order Gantt chart. It will help you utilize your current resources more efficiently and increase your service quality.
Generate the report for your current activative cases, overdue cases and closed cases such that you can review and plan your business activities.
Generate the customer and your employee address and phone book to help you record your business information and keep your business documents.
Record customer e-mail and contact information with Microsoft Outlook®
Send customer e-mail through Outlook when the service due date is close.
Customer service appointment scheduling functionm help you managing all customer service time schedule and status.
New!
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You also can access the customer service management software, update the customer service data, review/modify the report from anywhere through your tablets or smartphone device. New!
NO need MS Access software install on tablet or smartphone
ONE time affortable cost only, NO monthly fee or any other repeating charge at all!
If you have customer support and maintenance service business this CSM software fits your business exactly.
With a very affordable price we will give you the full database and access to source code. If you know how to use Access,
you know how to use this customer service management software, and also you may expanded to support more features to fit it into your customer service management process needs.
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WHY OUR SOLUTION:
NO repeat charges, NO annual licence fees. You own the "freehold", completely open source - no restrictions
We understands every businesses are differents, so provide all MS Access source code with this software, it allow you to modify this software and
add more business management software features based on your needs
Save time by using a pre-designed template for your customer service management.
Saving money by spending your time on how to run your business instead designing business software.
Avoid buying other expensive customer service management software tools or hire outside consulting to manage your customer service business.
No learning curve, If you know how to use Access, you know how to use our CSM software.
SYSTEM REQUIREMENTS:
More details and screenshots:
SOFTWARE PURCHASE:
Customer Services Management Software
Price $89.99 (USD)
All software is delivered via digital download immediately following purchase.
Please contact support@businessdbbuilder.com if you have any software download
problem.
CSM Solution