Web-based CSM Software
---Access your data anywhere under Microsoft Cloud Service
Price $229.99 (USD)
DESCRIPTION:
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This is a web-based Customer Service Management (CSM) Software. It designs for customer service work order management. If your
business involves installation, maintenance and service of equipment this database software may be perfect for you. This software helps
you from 4 different angles: service case management, knowledge base management, customer management and service time tracking.
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The key features of this customer service management software are:
Generate and manage the master work order (cases) list, provide activities cases list and real time cases dashboard.
Records all the customer service work order activities, labor billing, material parts and warranty bills and payments
record. Also it helps you setup a next maintained service date and remind you when that date is close. Generate the
invoice for each customer service events.
Add knowledgebase for customer reference to save you service time and efforts.
The customer information management module helps you record your customer information and the service cases.
Manager all the service cases with "Active", "Closed", "Near Due" and "Next Service Date" categories. You can easily track and review your service cases.
Customer record manager feature helps you keep all your customer/case record with invoice information in the database.
It comes with employee database which allows you to easily track your employee information, customer service track record. It will help you utilize your current resources more efficiently and increase your service quality.
Setup customer service appointment associated with employee, customer and service case.
Generate the report for your current activities cases, overdue cases and closed cases such that you can review and plan your business activities.
If you have customer support and maintenance service business this web-based CSM software fits your business exactly.
With a very affordable price we will give you the full database and allow you to access all MS Access web-based source code.
BENEFITS:
No Access software need on client side! Let the database engine behind Access. And the client does all the work
Web-based front end minimizes the installation issues, users need only a browser. The database doesn't care whether the user is sending requests via a Windows PC, a Mac or a machine running Linux
Easy cross platform usage
Simple security. Only the Web server's administrator has access to the database file.
No version control problems and real portable. There is no need to install and run heavy-duty server side database on your laptop (client)
Allow multiple users' access. Web interfaces are unbound. Once a page is loaded, the interface is no longer connected to the database. But a bound Access front end maintains a connection to the source, and Jet limits you to 255 concurrent connections.
Share and manage your software anywhere and always up-to-date
Save time by using a pre-designed template for your customer service management.
Saving money by spending your time on how to run your business instead designing customer service management software.
Avoid buying other expensive customer service management software tools or hire outside consulting to manage your business.
No learning curve, If you know how to use Access, you know how to use our customer service management software.
More details and screenshots:
SOFTWARE PURCHASE:
Web-based CSM Software
Price $229.99 (USD)
All software is delivered via digital download immediately following purchase.
Please contact support@businessdbbuilder.com if you have any software download
problem.
Cloud CSM Software